Terms and Conditions

These Terms and Conditions (the “Terms”) are an agreement between you and Qirrus (“Qirrus,” “we,” “us,” or “our”). By accessing or using our websites, applications, services, or text messaging program, you agree to these Terms and our Privacy Policy. If you use the services on behalf of a business, you represent that you are authorized to bind that business to these Terms.

If you do not agree to these Terms, do not use the services.

Qirrus provides restaurant operations technology and related guest experiences. Depending on the services made available by a participating restaurant, this may include reservations, waitlists, online ordering, payments, receipts, loyalty, gift cards, and service-related communications.

Features may change over time, and some features may be supplied by third-party providers. We may update, add, suspend, or discontinue features where reasonably necessary to operate, secure, or improve the services.

You agree to provide accurate information, keep account credentials secure, and promptly update information that changes. You are responsible for activity performed through your account or credentials.

You may not:

• use the services unlawfully, fraudulently, or to harm another person;
• interfere with the operation or security of the services;
• attempt to gain unauthorized access to accounts, systems, or data;
• send spam or communications without the recipient’s legally required consent; or
• copy, scrape, resell, or reverse engineer the services except where law permits.

Messages may include reservation confirmations, reminders and changes; waitlist updates; order, payment and receipt updates; account or security notices; customer-service messages; and, only when you separately consent, promotional messages.

To stop messages, reply STOP. You may also use another supported opt-out keyword, such as CANCEL, END, QUIT, or UNSUBSCRIBE. After you opt out, you may receive one final message confirming your request. To receive assistance, reply HELP or email support@qirrus.com.

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless provider and is not guaranteed. Not all mobile devices or carriers may be supported. You are responsible for charges imposed by your mobile carrier.

If you change or deactivate your mobile number, please update your information or opt out before doing so to help prevent messages from being sent to a person who later receives that number.

Restaurants using Qirrus are independent businesses responsible for their menus, pricing, availability, hospitality services, fulfillment, refunds, and interactions with guests.Qirrus provides technology that helps facilitate those services but does not control a restaurant’s day-to-day operations.

The services may link to or integrate with third-party products. Their terms and privacy practices govern your use of their services, and Qirrus is not responsible for third-party products outside our control.

When payment functionality is available, payment information may be processed by our payment service providers. You authorize applicable charges shown to you at checkout. Additional restaurant-specific cancellation, refund, deposit, or gratuity policies may be presented before you complete a transaction and become part of that transaction.

Qirrus and its licensors own the services, including their software, design, branding, and content, except for content provided by restaurants or users. Subject to these Terms, we give you a limited, revocable, non-exclusive, non-transferable right to use the services for their intended purpose.

If you submit feedback, you permit us to use it without restriction or compensation, provided we do not publicly identify you without permission.

To the extent permitted by law, the services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation. We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent those warranties may legally be disclaimed.

To the extent permitted by law, Qirrus will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from the services. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You may stop using the services at any time. We may restrict or suspend access when reasonably necessary to protect users, restaurants, Qirrus, or the security and integrity of the services; to comply with law; or to address a material violation of these Terms.

We may update these Terms from time to time. We will post the revised version here and update the effective date. Where required, we will provide additional notice. Your continued use of the services after an update takes effect means you accept the revised Terms.

Questions about these Terms or the Qirrus SMS program may be sent to support@qirrus.com.